No. Some styles, such as pillbox hats, headpieces and low-crown boater hats, do not require an exact head size in the same way as full-crown hats.

Shipping

Where do you ship from?

All orders are shipped from Spain.

How long will my order take to arrive?

Delivery times vary depending on the piece, destination and courier service.
Please see the Shipping & Delivery page for further information.

Will I have to pay customs or duties?

For orders shipped outside the European Union, customs duties or import charges may apply.
These charges are the responsibility of the customer.

Made to Order

Can I return a made-to-order piece?

Because each piece is handmade to order, made-to-order and bespoke items are generally non-returnable and non-refundable once work has begun.

Can I cancel my order?

Orders may only be cancelled shortly after purchase and before materials have been prepared or production has started.

Care

How should I store my hat?

Store your hat in a dry place, away from direct sunlight, humidity and excessive heat.

Can I wear my hat in the rain?

It is best to avoid heavy rain, as delicate materials and trims may be affected by moisture.

How do I clean my hat?

Handle your hat gently and clean it only with a soft dry cloth when needed.
For delicate pieces, extra care is recommended.

Need Help?

If you have any questions before ordering, please feel free to get in touch.
I will be happy to help.

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